I know this topic has been subtely broached by commercials and other authors, but I am so sick and tired of automated messages.
Gila has flat feet. Not a big deal, but her pediatrician suggested I call an orthopedist to take a look at her. I just called to make an appointment with the physician he suggested. Here is how it went down.
-Thank you for calling Orthopedic Specialty Center, please listen carefully as our menu has changed. If you know your party's extention please dial it at any time. If you are calling from a physicians office, please dial 1104. For our staff directory please press #. If you are calling to make an appointment, press 2.
BEEP (that is me pressing 2- by the way, there were 9 more options after that, I am not kidding).
-To make an appointment with a specific physician press 0 now. If you do not have a specific physician please listen carefully to the following options (luckily I knew the name of the Dr. I wanted to see)...
Beep.
-If the physician's last name starts with an A, B, or D Press 1. If the Physician's name starts with a H, J, or K press 2.
Beep.
-For Dr. Hopkins, press 1. For Dr. Jones, press 2. For Dr. Keehn, Press 3.
Beep.
-Thank you for calling the scheduling department for Dr. Keehn, please leave a clear message with your name and phone number and we will try to get back to you by the end of the business day.
COME ON!!!!! After all that, I couldn't even speak to ONE real person. This is getting ridiculous! If I wasn't worried about my daughter's feet and her walking, I might have hung up the phone right then. It is crazy that we put ourselves through this for (often times) mediocre healthcare.
Posted by peninah at January 5, 2005 02:45 PM